FatCats Privacy, Security, Shipping & Delivery Policies

PRIVACY POLICY:

“We respect and are committed to protecting your privacy. We may collect personally identifiable information when you visit our site. We also automatically receive and record information on our server logs from your browser including your IP address, cookie information and the page(s) you visited. We will not sell your personally identifiable information to anyone. Cookie information is used by third party digital advertising companies for advertising purposes on Google networks (including YouTube), and Facebook and other social media platforms”

SECURITY POLICY

“Your payment and personal information is always safe. Our Secure Sockets Layer (SSL) software is the above industry standard and among the best software available today for secure commerce transactions. It encrypts all of your personal information, including credit card number, name, and address, so that it cannot be read over the internet. Payment information, such as credit card numbers, are only accessed with customer permission in order to rectify broken transactions or in the event the merchant system fails to charge the card. Permission is requested via telephone or e-mail if a phone cannot be reached. Representatives are forbidden to ask for credit card information over the phone or by e-mail.”

REFUND POLICY

“FatCats does not accept returns or refunds for goods purchased online unless where required by law. Purchases made by mistake or lost in transit may be considered for return/refund by contacting FatCats directly at customerservice@fatcatsfun.com”

SHIPPING POLICY/DELIVERY POLICY

“Good's purchased online leave our warehouse to be shipped within 2 business days from order receipt (Business days for online sales are Monday through Friday 8am-5pm MST).  All orders are shipped via United States Postal Service, First Class Parcel unless otherwise requested.

If you’re trying to estimate when a package will be delivered, please note the following: 
Credit card authorization and verification must be received prior to processing. USPS deliveries occur Monday through Saturday, excluding holidays and may take up to 14 days during busy times of the year such as Christmas. We do not guarantee an arrival date or window.

If you require express or 2 day shipping, contact us at customerservice@fatcatsfun.com for charges/availability.

FatCats is not responsible for lost or stolen Gift Cards purchased at our physical locations or online where the shipping carrier has confirmed delivery"

SHIPPING AND HANDLING COSTS:

"Shipping costs are based upon card value. Cards containing $50 or more in value are charged a higher rate in order to ensure the contents are protected & tracked in transit (this charge may be waived during promotional periods while the service remains in tact). PLEASE NOTE: Out of state orders WILL NOT be charged sales tax. In state orders - excluding Gift Cards - will
 be charged 6.5% sales tax."

 

Contact us for more information:

2989 W Maple Loop Dr. #100 Lehi, UT 84043

customerservice@fatcatsfun.com

e-mails are monitored Monday through Saturday 9am-6pm